Refund Policy

At PropFirmExpress, we are committed to delivering exceptional service and ensuring your satisfaction. We understand the significance of High-Frequency Trading (HFT) challenges, and thus, we offer refunds exclusively if we fail to meet our commitment in this specific area.

1. Refund Eligibility:

You are eligible for a refund if:
We are unable to successfully facilitate High-Frequency Trading (HFT) challenges as promised in our service offering.

2. Refund Process:

To request a refund under the aforementioned eligibility criteria, please contact our customer support team at [contact email/phone number]. Kindly provide pertinent details regarding your purchase and specify the reason for your refund request.

3. Refund Timeframe:

Refunds will be processed promptly upon verification of our failure to pass HFT challenges. The exact timeframe for the refund may vary depending on factors such as the payment method used and any applicable processing times.

4. Refund Method:

Refunds will be issued using the original payment method employed for the purchase. Should this not be feasible, alternative arrangements may be made at our discretion.

5. Contact Us:

Should you have any queries or require assistance regarding our refund policy, please do not hesitate to reach out to us at contact form. Our dedicated customer support team is available to address your concerns promptly.

6. Changes to This Refund Policy:

We reserve the right to update or modify this refund policy as necessary. Any revisions will become effective immediately upon posting on our website. We encourage you to review this policy periodically for the latest information.

By utilizing our services, you acknowledge and agree to adhere to the terms delineated in this refund policy.